POLICES
At Restore, we go out of our way to make sure our valued clients have the best experience possible, from the minute they enter our doors to the moment they leave our incomparable Salon.
Please take a moment to review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch and we’ll be happy to help.
BOOKING
How can I do it?
Treatment reservations can be made by contacting us directly or by using our online booking system. Due to covid-19, we are no longer taking walk -ins, so please book your treatment’s in advance, this will also ensure that your preferred time and treatment is available and will avoid disappointment.
If you are unsure of what to book we will be delighted to advise you and recommend treatments to suit your requirements.
PATCH TEST
Safety first!
For some treatments, it may be necessary to do a patch test before your treatment. This should be done at least 24 hours before the treatment (48 hours or earlier if you have diabetes or any other special circumstances.)
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You will also need to do another patch test if you have had a change in your medical history, any hormonal changes such as pregnancy or menopause or if there has been a 12month interval since the last treatment.
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CONSULTATION
Tell us more
Our treatments include a consultation and aftercare advice. So we can deliver a safe treatment, it is essential that you advise of any health conditions and medication. All information will be kept in the strictest of confidence and you data is stored safely.
We recommend you arrive five minutes prior to your first appointment to allow yourself time to complete the compulsory health questionnaire and to relax. Arriving late will deprive you of time off your treatment!
RUNNING LATE?
Be considerate
RESTORE is a very popular Salon. This means that more often than not, we are booked to capacity. If you show up late to your appointment (without letting us know), we will do our best to honour your full treatment time, however, it may be necessary to shorten or cancel your appointment for the consideration of other clients.
NEED TO RESCHEDULE OR CANCEL?
What You Need to Know
We know that life sometimes gets in the way. That’s why we try to be as flexible as possible when it comes to cancelling appointments. If you cancel more than 24 hours before your set appointment, we’ll do our best to set up a better slot for you, no questions asked.
If you need to cancelled or re-scheduled your appointment in under 24 hours, you will be charged 50% of the cost of the treatment. You we will need to contact us directly by phone or text, whichever is the easiest. If we are closed, just leave us a message.
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If you are unable to attend due to covid, we will reschedule your appointment without any fee.
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Regrettably full charges will be imposed for ‘no shows’.
RIGHT TO REFUSE
No means no
Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
UNDER 16
Parents Perogative
We will not treat anyone under the age of 16 without a parent or guardian being present. The parent will also need to sign a consent form for the treatment taking place.
CHALLENGE 25
under 25?
If you are lucky enough to look under 25, you will be asked to prove that you are over 18 when having treatments at RESTORE.
This is part of the Greenwich Brough initiative, that we are proud to support.
GIFT VOUCHERS
Restore Yourself
Our Gift Vouchers are available for all treatment. Vouchers are non-refundable and must be produced at the time of use. Vouchers are valid for 12 months from the date of purchase. It is possible to extend a voucher up to 2 months after the expiry date for an admin fee of £10. Gift Vouchers cannot be exchanged for cash. Restore Beauty cannot accept liability for lost or stolen gift cards. Please note Gift Vouchers cannot be used to purchase products.
Our expert team will be delighted to assist you if you need advice.
PROMOTIONALÂ GIFT VOUCHERS
Restore Yourself
Our Promotional Gift Vouchers are strictly only valid for the dates shown on the voucher. As the vouchers are heavily discounted, it is not possible to extend the expiry date. The vouchers cannot be exchanged for cash. Restore Beauty cannot accept liability for lost or stolen gift cards. Please note Promotional Gift Vouchers cannot be used to purchase products.
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COURSES
Great Results
All courses must be paid for in full at the time of booking and completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your course.
SUBSCRIPTIONS
Monthly Discounts
You may cancel your contract at any time within fourteen days, in this case, you will receive a full refund of the price paid. After 14 days you are able to book and use your treatments as outlined in your subscription. Your subscription has a 3 month minimum term contract.
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If you wish to cancel your subscription, log into your account and select to cancel your subscription. Your subscription must be cancelled at least 10 days before your payment date, or you may be charged for an additional month.
DEPOSITS
Security
We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance to the cancellation policy.
HUNGRY?
Munch Munch
For respect of our staff and other clients we kindly ask our patrons to refrain from eating in the salon. There is a seating area in the outdoor space, where clients are free to eat and drink, should they wish to do so.
FILMING
Say Cheese!
We have CCTV in operation in some areas of the salon.
ANIMALS
Woof!
With the exception of guide dogs, animals are not allowed in the salon.
HAPPY?
Woo Hoo!
Our aim is to make you feel like a better version of yourself. If you are happy with your treatment, drop us a quick message to let us know - everyone loves positive feedback!
NOT HAPPY?
Tell us first
If you are dissatisfied with any of the treatments you have received, please notify us within 48 hours of the treatment received and where possible, we will rectify the complaint.  At the end of the day, our goals are the same; you require a fantastic treatment and we don’t want you to be disappointed.